Below are answers to some frequently asked questions. If you cannot find your answer here, please contact our Help Desk at 584-9970.

Email Settings

As of March 13, 2006 Rivah.net is using a new email service. Settings are:

User name for janedoe: janedoe@rivah.net
Outgoing Mail (SMTP): mail.rivah.net
Incoming Mail (POP): pop.rivah.net
The Rivah.net server Requires Authentication. Please be sure to check that in your email setup.

Change Your Password

Use the webmail interface at http://webmail.rivah.net to change your password.

  • Go to http://webmail.rivah.net
  • Enter your current Username and Password, then click “login”
  • Select “Options”
  • Select “Password”
  • Fill in the fields required (Your password must be at least six (6) characters in length)
  • Click “Save”
  • Exit Webmail

Be sure to change the password in your email program.

SpamShield Pro Anti-Spam Information

SpamShield Pro is a user configurable suite of tools to reduce junk email.

To access SpamShield Pro, login to your Web Mail account at http://webmail.rivah.net , then choose Options, and then SpamShield Pro. There you will be able to customize SpamShield Pro’s settings:

Enable SpamShield Pro
Turn all of SpamShield Pro’s options on or off.

Classify a message as spam based on a SpamShield Score that you choose. A high SpamShield Score indicates that a message is more likely to be spam.

Move spam to INBOX
Automatically file spam into a folder of your choice.

Tip: If you use Web Mail or IMAP, you can have SpamShield Pro automatically move spam to the Spam folder. If you POP, it is recommended that you leave spam in your INBOX and enable the Insert SpamShield Score feature described below.

Hide images
In Web Mail, this option blocks image tags from messages in the Spam folder to block image-based web bugs and graphics that may be offensive.

Insert SpamShield Score into messages as header
This option gives advanced email users the ability to create an email rule in their favorite email program that recognizes the SpamShield Score so it can perform additional actions on the junk email.

Approved Senders
SpamShield Pro will not affect messages received from email addresses on this list.

Blocked Senders
SpamShield Pro can reject all messages sent from email addresses on this list.

Block returned (“bounced”) messages for email that you did not send
SpamShield Pro includes BounceShield which can reject bogus bounces caused by spammers and trojan horses.

Block all senders that are not Approved Senders
SpamShield Pro can reject all messages sent from email addresses that are not on the Approved Senders list, sometimes referred to as a greenlist.

Tip: Be sure to choose the Save button at the bottom of the SpamShield Pro Options page if you want to save your adjustments.

SpamShield Pro Actions Menu
This menu in Web Mail provides quick access to some of SpamShield Pro’s features such as the ability to automatically move a piece of junk email to the Trash and simultaneously add the sender to your Blocked Senders list.

SpamShield Score Column
This column in Web Mail displays a each message’s SpamShield Score. Choose Spam Score to sort your messages in ascending order (lowest to highest). Choose Spam Score again to sort your messages in descending order (highest to lowest).